Harley-Davidson Service Manager

Grand Rapids Harley-Davidson is looking for a highly motivated and experienced Service Manager.  This is an excellent opportunity to join the #1 Harley-Davidson dealership in Michigan and a top 100 dealer in the country.

We are looking for an aggressive, take charge service manager to lead a busy, expanding service department of 10+ technicians.  Candidates must have 5+ years vehicle, motorcycle, or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

The Service Manager will be responsible for achieving maximum profitability of the service department while focusing on customer retention.  To achieve this, he or she must effectively lead and manage personnel; have a strong knowledge of the service market, and posses an in-depth understanding of how the service department affects other departments’ numbers and processes.

Job Requirements:

·         5+ years of experience as a Service Manager

·         Ensure smooth and profitable operation of service department.

·         Maintain a high degree of customer satisfaction with the ability to handle customer complaints

·         Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability.

·         Be able to effectively manage both people and processes

·         Be able to interpret reporting and manage department by the numbers

·         Posses sound judgment and decision making ability

·         Lead continuous improvement efforts that support annual goals for service and cost control

Compensation

·         Industry leading compensation based on experience